NTTA Quality Secured

A customer care Quality scheme monitored and operated by the NTTA who are the voice of the UK light trailer and towing industry. The scheme promotes:

• Industry standards
• Workshop best practice
• Customer service
• Professional workmanship

How does a company become Quality Secured ?

Accepts an independent annual assessment that rates:

• Customer service
• Workshop practice
• Customer complaints
• Staff knowledge and company training initiatives
• Facilities and equipment

Only successful assessment results that match the stringent QS requirements will allow the award of a QS accreditation certificate to be displayed to the public.

How does Quality Secured help the consumer ?

Gives confidence when using any of our services; peace of mind when purchasing goods; knowledge of doing business with an accredited company who will always try to give the best service possible.

Who recommends NTTA Quality Secured members ?

The scheme is recommended and endorsed by over a million members of the towing public including:

• The Caravan Club
• The Camping & Caravanning Club
• The British Horsebox Society